Report a problem
If you notice a problem with your HSBC account, get in touch with us immediately.
What we are doing
We work around the clock to ensure your money is kept safe from fraud.
Lost your details?
Read the simple and secure ways to get you up and running again.
Received a text?
We have provided examples of genuine HSBC text messages and a few examples of fraudulent ones to avoid.
Fraud guide
We want you to be aware of the different ways criminals may try to steal your money.
Protect yourself
Find out the easy ways you can stay safe online.
HSBC Safeguard
Learn more about our initiative to safeguard your head-earned money from financial crime.
HSBC on Youtube
Discover the different types of fraud and financial crime.
Card security
Learn how to protect your card and PIN from fraud.