Sign up for e-Statements to help save time and money

Did you know that it takes 17 trees, 380 gallons of oil, 4,000 kilowatts of energy and 7,000 gallons of water to create 1 ton of paper? At HSBC we send hundreds of thousands of paper statements to our customers every year and reducing these is a big step towards helping save paper and our environment.

You may not be aware that you can now receive e-Statements/ e-Advices online through HSBC Personal Internet banking. Here are some FAQ's to help you make an informed decision of why to switch to e-Statements/ eAdvices.

What is an eStatement and an eAdvice service ?

This service allows you to manage your statements and advices in an electronic format at HSBC Internet Banking or your designated email address anytime, anywhere. Customers can enjoy greater convenience while saving paper and building a greener future for the next generation.

What are the benefits of using the Service?

  • No more paper statement and advice clutter
  • More environmentally friendly
  • Able to view at your convenience, anytime and anywhere
  • e-Statements/ e-Advices can be saved on your computer, and
  • No need to wait for the mail to arrive

When will my registration be effective?

Your registration will take effect immediately.

Will I continue to receive paper statements/ advices after using this Service?

No. If an account has been selected for eStatement / eAdvice service, no paper statement / advice slips for the specific account will be sent out.

What is the format of my e-Statements/ eAdvices?

All e-Statements/ e-Advices are in Portable Document Format ("PDF"). You need to install Adobe Reader in your computer to view the e-Statements/ eAdvices.

How can I terminate the Service?

You can logon to HSBC Internet Banking to terminate the Service. Once the Service is terminated, your statements and advices will be sent to you by mail thereafter.

e-Statements/ e-Advices are only available to those customers that have registered for internet banking.  By switching to e-Statements/ e-Advices you can enjoy a faster, more convenient and economical way to view and save your monthly statements and notifications.

Please note customers who have HSBC Premier home loans are exempt from this paper statement charge.