HSBC New Zealand currently does not issue text messages to their customers, but you can check our text messages page to see what other HSBC Group regular text messages look like and also see some messages commonly sent by fraudsters.
I got a suspicious email
Stop. Don't click on any links. Don't open any attachments. Just forward the email to email@example.com and we'll investigate it.
I spotted a phishing website
If you have spotted a phishing website, forward to firstname.lastname@example.org and we will investigate and take down the phishing website.
My card is damaged
If your card is damaged, please contact us on one of the below channels:
Log on to online banking and send us a secure internet banking message
Contact your Premier Relationship Manager
You have authorised a bank transfer or bill payment (i.e. not made with your debit card) and now believe you have been the victim of a scam
These HSBC Safeguard videos show how HSBC is dealing with Financial crime and how your support will go a long way to help us make banking safer.