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Customer FAQs

If you have questions on the wind down of our deposit business or sale of our mortgage portfolio, please take a look through these frequently asked questions (FAQs).

As we progress through the wind down of our Wealth and Personal Banking deposit business, and the sale of our mortgage portfolio, we understand there will be a lot of questions on what is changing and how this will impact our customers. We have, therefore, developed the below FAQs to help answer some of the common questions.

Unclaimed Monies

Wind down of deposit business

Term deposits

Current and savings accounts


Sale of mortgage portfolio

Home loans

Setting up a Direct Debit Authority with Pepper Money


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