IF YOU HAVE INTERNET BANKING, the most efficient and safest way for you to instruct us to close your HSBC account(s) is to reduce your account(s) to zero balance and include your account closure request in your payment instructions. Do note that small balances remaining in account(s), will be donated to the HSBC New Zealand selected charity, Hato Hone St John (St John Ambulance) – a registered charity in New Zealand providing ambulance services and first aid to those in need.
- For Local Payments, total account balance(s) below $1.00 will be donated.
- For Overseas or Currency Payments, total account balance(s) below $10.00 (NZD equivalent) will be donated.
To avoid low balances being donated to charity, for interest bearing accounts you are best to action your transfer on the 1st of the month.
Courtesy note, should HSBC NZ will make the charitable donation (on its customers’ behalf) you will be unable to seek a tax credit for your donation. HSBC NZ will also not be seeking a tax credit for the donation. For further details on donation tax credits, please visit the Inland Revenue Department website at ird.govt.nz.
Please refer to the following guide for the step-by-step process flow: