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Making a Payment

Overview

  • Make a payment in branch
    Come into our Queen Street branch in Auckland to transfer money to anyone within New Zealand or around the world.
  • Make a payment by phone
    Use our 24-hour automated phone banking service to transfer funds between your own accounts or to someone else's account with HSBC New Zealand.
  • Make a payment online
    Log on to our secure internet banking to make bill payments and to transfer money to anyone within New Zealand or around the world. Take advantage of our Global View and Global Transfers services to transfer money instantly (or on same day) between your eligible HSBC accounts held around the world.

Making a payment in New Zealand

What information do I need for making a payment in New Zealand?

  1. Full beneficiary name
  2. Beneficiary account number
    If sending to another bank within New Zealand, you will need to provide the full New Zealand standard account format. 
    Example: 12-1234-1234567-12 (some banks may use three digits for the suffix, ie 61 becomes 061) 
  3. Amount in New Zealand dollars (NZD)

Make a payment in New Zealand at a branch

Our helpful staff members will take you through filling out our local payment form (PDF, 2.6MB), or you can fill one out and bring it with you.

Please remember to bring your photo identification such as your driver's licence or passport.

Please note that from 1 December 2015 all payment forms need to be typed. Hand written forms will not be accepted.

Make a online payment in New Zealand

This transfer method can only be made in the local currency. The funds will be transferred electronically. There is a cut-off time for transfers to be valued on the same day and transaction charges (PDF, 76.3KB) applied for making transfers.

  1. Log on to internet banking.
  2. In the top menu, select Pay or Transfer under Move Money.
  3. Select which account from the drop-down list you would like your funds to be transferred from.
  4. Select option New payment to a person if you are sending money to someone for the first time. If you are making a payment to your saved payees please select option Your accounts or saved payees (please go to step 7). 
  5. Select Non-HSBC account as payee type.
  6. Type in the beneficiary's name and account number.
  7. Key in the local currency amount you want to transfer.
  8. Below message to appear on both beneficiary and your statements and transactional history (maximum 12 characters):
    1. Particulars (mandatory)
    2. Code (Optional)
    3. Reference (optional)
  9. Below message will appear only on your statements and transactional history (maximum 12 characters):
    1. Your reference (optional)
  10. Indicate if you are trying to set up a recurring payment (same instruction to be made with your specified frequency) Key in or pick out from the calendar icon when you want the first transfer to be made. Select how many total recurring transfers you want to make. Only key in the final transfer amount if this is to be different for the last transfer. The same transfer amount indicated in the earlier field will be transferred for each recurring instruction.
  11. If your payment is not a recurring payment, please key in or pick out from the calendar icon when you want the transfer to be made. This can be today or a future date (subject to cut-off time). 
  12. Click on Transfer to proceed with your request.
  13. Carefully check all the payment details – including the beneficiary details – as you won’t be able to correct them once you have confirmed the payment.
  14. Generate a transaction code on your Secure Key and enter it when prompted. If you are paying an existing payee you are not required to enter a code from your Secure Key.
  15. Confirm your payment.

Cut-off times for making a payment in New Zealand

Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for making a payment in New Zealand will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Monday to Friday
Value/Effected
Open new NZ term deposit/ account
11.00 pm
Same day
Pay multiple bills
11.00 pm
Same day
Pay a bill
11.00 pm
Same day
NZD transfers to local beneficiary
11:00 pm
Same day
Manual NZD transfers to local beneficiary 4:30 pm Same day
Manual same day cleared NZD payment
4:00 pm Same day
Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for making a payment in New Zealand will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Open new NZ term deposit/ account
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
Pay multiple bills
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
Pay a bill
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
NZD transfers to local beneficiary
Monday to Friday
11:00 pm
Value/Effected
Same day
Function
Manual NZD transfers to local beneficiary
Monday to Friday
4:30 pm
Value/Effected
Same day
Function
Manual same day cleared NZD payment
Monday to Friday
4:00 pm
Value/Effected
Same day

Making a payment Overseas

What information do I need for making a payment overseas?

  1. Full beneficiary name
  2. Beneficiary account number or International Bank Account Number (IBAN)
    An IBAN is the required account format for most countries, excluding Canada, the USA, Australia and New Zealand.
  3. Beneficiary address (required for Canadian and CAD payments only)
  4. Currency and amount of the payment
  5. SWIFT/BIC code for the beneficiary bank

Make a payment overseas at a branch

Our helpful staff members will take you through filling out our telegraphic transfer form (PDF, 2.65MB), or you can fill one out and bring it with you.

Please remember to bring your photo identification such as your driver's licence or passport.

Please note that from 1 December 2015 all payment forms need to be typed. Hand written forms will not be accepted.

Make an overseas payment online

The funds will be transferred electronically. There is a cut-off time for transfers to be valued on the same day and transaction charges (PDF, 76.3KB) applied for making transfers.

  1. Log on to internet banking.
  2. In the top menu, select Pay or Transfer under Move Money.
  3. Select which account from the drop-down list you would like your funds to be transferred from.
  4. Select option New payment to a person if you are sending money to someone for the first time. If you are making a payment to your saved payees please select option Your accounts or saved payees (please go to step 10). 
  5. Select Overseas account as payee type.
  6. Type in the beneficiary's name.
  7. Select country/territory, city, then bank to send the funds to.
  8. If the city or beneficiary bank is not found in the relevant drop-down lists, select Other to enable the bank search engine, you may search the beneficiary bank by bank code, name or address.
  9. Type in the beneficiary’s account number/IBAN.
  10. Select the beneficiary's account currency from the drop-down list (this is necessary if you are transferring funds in the currency different to your from account).
  11. Key in the amount you want to transfer.
  12. Select from the drop-down list who is to pay for the fees.
  13. Key in any details to appear on the beneficiary's statement and on your account statement as a reference for this transfer.
  14. Indicate if you are trying to set up a recurring payment (same instruction to be made with your specified frequency) Key in or pick out from the calendar icon when you want the first transfer to be made. Select how many total recurring transfers you want to make. Only key in the final transfer amount if this is to be different for the last transfer. The same transfer amount indicated in the earlier field will be transferred for each recurring instruction.
  15. If your payment is not a recurring payment, please key in or pick out from the calendar icon when you want the transfer to be made. This can be today or a future date (subject to cut-off time). 
  16. Click on Transfer to proceed with your request.
  17. Carefully check all the payment details – including the beneficiary details – as you won’t be able to correct them once you have confirmed the payment.
  18. Generate a transaction code on your Secure Key and enter it when prompted. If you are paying an existing payee you are not required to enter a code from your Secure Key.
  19. Confirm your payment.

Cut-off times for making a payment overseas

Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for making a payment overseas will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.

Foreign Currency Payment Cut Off Times (New Zealand Time) Monday - Friday
Currency
Code
Cut Off Time
Australian Dollar
AUD
3.00 pm
Euro
EUR
3.00 pm
United States Dollar
USD
4.00 pm
Fijian Dollar
FJD
1.00 pm
Japanese Yen
JPY
1.00 pm
Indian Rupee
INR
3.00 pm
Thai Baht
THB
1.00 pm
Singapore Dollar
SGD
2.00 pm
Hong Kong Dollar
HKD
2.00 pm
Danish Kroner
DKK
2.00 pm
Norwegian Kroner
NOK
2.00 pm
Swedish Kroner 
SEK
2.00 pm
South African Rand
ZAR
2.00 pm
Canadian Dollar
CAD
2.00 pm
Swiss Franc
CHF
2.00 pm
Pound Sterling
GBP
3.00 pm
Philippines Pesos
PHP
2.00 pm
Chinese Yuan (aka Renminbi)
CNY
2.00 pm
Saudi Arabia Riyal
SAR
2.00 pm
South Pacific Francs
XPF
2.00 pm
United Arab Emirates Dirham
AED 3.00 pm
Foreign Currency Payment Cut Off Times (New Zealand Time) Monday - Friday
Currency
Australian Dollar
Code
AUD
Cut Off Time
3.00 pm
Currency
Euro
Code
EUR
Cut Off Time
3.00 pm
Currency
United States Dollar
Code
USD
Cut Off Time
4.00 pm
Currency
Fijian Dollar
Code
FJD
Cut Off Time
1.00 pm
Currency
Japanese Yen
Code
JPY
Cut Off Time
1.00 pm
Currency
Indian Rupee
Code
INR
Cut Off Time
3.00 pm
Currency
Thai Baht
Code
THB
Cut Off Time
1.00 pm
Currency
Singapore Dollar
Code
SGD
Cut Off Time
2.00 pm
Currency
Hong Kong Dollar
Code
HKD
Cut Off Time
2.00 pm
Currency
Danish Kroner
Code
DKK
Cut Off Time
2.00 pm
Currency
Norwegian Kroner
Code
NOK
Cut Off Time
2.00 pm
Currency
Swedish Kroner 
Code
SEK
Cut Off Time
2.00 pm
Currency
South African Rand
Code
ZAR
Cut Off Time
2.00 pm
Currency
Canadian Dollar
Code
CAD
Cut Off Time
2.00 pm
Currency
Swiss Franc
Code
CHF
Cut Off Time
2.00 pm
Currency
Pound Sterling
Code
GBP
Cut Off Time
3.00 pm
Currency
Philippines Pesos
Code
PHP
Cut Off Time
2.00 pm
Currency
Chinese Yuan (aka Renminbi)
Code
CNY
Cut Off Time
2.00 pm
Currency
Saudi Arabia Riyal
Code
SAR
Cut Off Time
2.00 pm
Currency
South Pacific Francs
Code
XPF
Cut Off Time
2.00 pm
Currency
United Arab Emirates Dirham
Code
AED
Cut Off Time
3.00 pm

Bill payments

You are able to make bill payments within internet banking. Please note if you are looking to set up a Direct Debit, please contact the merchant directly. 

Make a bill payment online

  1. Log on to internet banking.
  2. In the top menu, select Pay or Transfer under Move Money.
  3. Select which account from the drop-down list you would like your funds to be transferred from.
  4. Select option New bill payment if you are sending money to a company for the first time, your payee will automatically be added to your payee list. If you are making a payment to your saved payees please select option Pay a company you’ve paid before.
  5. Search the company by company name or select from the drop-down list then click Continue. If you are paying a company you’ve paid before select the company you would like to pay from the list. You can pay up to 6 payees at one time (please go to step 7).
  6. Enter payment details as requested, for more information please refer to the merchant. 
  7. Key in the amount you want to transfer in NZD and key in any details to appear on your statement and transaction history.
  8. Indicate if you are trying to set up a recurring payment (same instruction to be made with your specified frequency) Key in or pick out from the calendar icon when you want the first transfer to be made. Select how many total recurring transfers you want to make. Only key in the final transfer amount if this is to be different for the last transfer. The same transfer amount indicated in the earlier field will be transferred for each recurring instruction.
  9. If your payment is not a recurring payment, please key in or pick out from the calendar icon when you want the transfer to be made. This can be today or a future date (subject to cut-off time). 
  10. Carefully check all the payment details – including the beneficiary details – as you won’t be able to correct them once you have confirmed the payment.
  11. Generate a transaction code on your Secure Key and enter it when prompted. If you are paying an existing payee you are not required to enter a code from your Secure Key.
  12. Confirm your payment.

Cut-off times for bill payment

Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for bill payment will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Monday to Friday
Value/Effected
Pay multiple bills
11.00 pm
Same day
Pay a bill
11.00 pm
Same day
Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for bill payment will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Pay multiple bills
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
Pay a bill
Monday to Friday
11.00 pm
Value/Effected
Same day