Overview

  • Make a payment in branch
    Come into our Queen Street branch in Auckland to transfer money to anyone within New Zealand or around the world.
  • Make a payment by phone
    Use our 24-hour automated phone banking service to transfer funds between your own accounts or to someone else's account with HSBC New Zealand.
  • Make a payment online
    Log on to our secure internet banking to make bill payments and to transfer money to anyone within New Zealand or around the world. Take advantage of our Global View and Global Transfers services to transfer money instantly (or on same day) between your eligible HSBC accounts held around the world.

Making a payment in New Zealand

What information do I need for making a payment in New Zealand?

  1. Full beneficiary name
  2. Beneficiary account number
    If sending to another bank within New Zealand, you will need to provide the full New Zealand standard account format. 
    Example: 12-1234-1234567-12 (some banks may use three digits for the suffix, ie 61 becomes 061) 
  3. Amount in New Zealand dollars (NZD)

Make a payment in New Zealand at a branch

Our helpful staff members will take you through filling out our local payment form (PDF, 2.6MB), or you can fill one out and bring it with you.

Please remember to bring your photo identification such as your driver's licence or passport.

Please note that from 1 December 2015 all payment forms need to be typed. Hand written forms will not be accepted.

Make a online payment in New Zealand

This transfer method can only be made in the local currency. The funds will be transferred electronically. There is a cut-off time for transfers to be valued on the same day and transaction charges (PDF, 76.3KB) applied for making transfers.

  1. Log on to internet banking.
  2. Select which account from the drop-down list you would like your funds to be transferred from.
  3. Select local beneficiary from the Transfer to drop-down list.
  4. Type in the beneficiary's name and account number.
  5. Select the beneficiary's bank and branch name if it appears in the drop-down list.
  6. If you have the clearance code, click the Clearance code radio button and key in the number.
  7. If the beneficiary's bank is not found in the Bank and branch name drop list, click on the Bank name and address radio button and type in the details.
  8. Key in the local currency amount you want to transfer.
  9. Transaction charges, if any, would be deducted separately from the account your funds are transferred from.
  10. Indicate when you want the transfer to be made by clicking on the appropriate radio button.
    1. Transfer now: for the transfer to be made on the same day (provided you submit this before the cut-off time).
    2. Transfer later: for the transfer to be made on the future date you have keyed in or picked out from the calendar icon.
    3. Set up recurring transfer: for this same instruction to be made with your specified frequency. Key in or pick out from the calendar icon when you want the first transfer to be made. Select how often you want this transfer to be made and how many total recurring transfers to make. Only key in the final transfer amount if this is to be different for the last transfer. The same transfer amount indicated in the earlier field will be transferred for each recurring instruction.
  11. Key in any details to appear on the beneficiary's statement and on your account statement as a reference for this transfer.
  12. Click on Transfer to proceed with your request.
  13. Carefully check all the payment details – including the beneficiary details – as you won’t be able to correct them once you have confirmed the payment.
  14. Generate a transaction code on your Secure Key and enter it when prompted.
  15. Confirm your payment.

Cut-off times for making a payment in New Zealand

Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for making a payment in New Zealand will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Monday to Friday
Value/Effected
Open new NZ term deposit/ account
11.00 pm
Same day
Pay multiple bills
11.00 pm
Same day
Pay a bill
11.00 pm
Same day
Transfer to local beneficiary
11.00 pm
Same day
Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for making a payment in New Zealand will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Open new NZ term deposit/ account
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
Pay multiple bills
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
Pay a bill
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
Transfer to local beneficiary
Monday to Friday
11.00 pm
Value/Effected
Same day

Making a payment Overseas

What information do I need for making a payment overseas?

  1. Full beneficiary name
  2. Beneficiary account number or International Bank Account Number (IBAN)
    An IBAN is the required account format for most countries, excluding Canada, the USA, Australia and New Zealand.
  3. Beneficiary address (required for Canadian and CAD payments only)
  4. Currency and amount of the payment
  5. SWIFT/BIC code for the beneficiary bank

Make a payment overseas at a branch

Our helpful staff members will take you through filling out our telegraphic transfer form (PDF, 2.6MB), or you can fill one out and bring it with you.

Please remember to bring your photo identification such as your driver's licence or passport.

Please note that from 1 December 2015 all payment forms need to be typed. Hand written forms will not be accepted.

Make an overseas payment online

This transfer method can only be made in the local currency. The funds will be transferred electronically. There is a cut-off time for transfers to be valued on the same day and transaction charges (PDF, 76.3KB) applied for making transfers.

  1. Log on to internet banking.
  2. Select which account from the drop-down list you would like your funds to be transferred from.
  3. Select Overseas beneficiary from the Transfer to drop-down list.
  4. Select the country, city, then bank and branch name to send the funds to.
  5. If the beneficiary's country, city or bank is not found in the relevant drop-down lists, select Other country/city/bank and type in the bank's name and address, and local bank code (if available).
  6. Type in the beneficiary's name and account number.
  7. Select the beneficiary's account currency from the drop-down list (this is necessary if you are transferring funds in the currency of the beneficiary's [To] account).
  8. Select from the currency drop-down list which currency you want the amount to be in.
    1. If you select In the same currency as From account, the amount you have keyed in will reflect the same currency as the From account. Our charges will be deducted from this amount you have indicated, e.g. your From account is in US dollars and the beneficiary's (To) account is in Canadian dollars. You have keyed in an amount of 1,000. Selecting the currency to be the Same as from account means you want USD1,000 to be transferred to the beneficiary's CAD account. We will convert USD990 (USD1,000 less USD10 for our charges) and deposit CAD1,584 (say at a rate of 1.6) into the beneficiary's CAD account.
    2. If you select In the same currency as To account, the amount keyed in will reflect the same currency as the beneficiary's (To) account. Our charges will be deducted separately from your account, e.g. using the same scenario as above but selecting the currency to be the Same as to account means that you want CAD1,000 to be transferred to the beneficiary's CAD account. We will convert CAD1,000 to USD625, deduct that amount from your USD account and deposit CAD1,000 to the beneficary's CAD account. Our charges of USD10 will be deducted from your USD account.
  9. Key in the amount you want to transfer.
  10. Select (from the drop-down list) who is to pay for the overseas charges (usually by the beneficiary's bank). This is separate from our charges for making this transfer.
  11. Indicate when you want the transfer to be made by clicking on the appropriate radio button.
    1. Transfer now: for the transfer to be made on the same day (provided you submit this before the cut-off time)
    2. Transfer later: for the transfer to be made on the future date you have keyed in or picked out from the calendar icon
    3. Set up recurring transfer: for this same instruction to be made with your specified frequency. Key in or pick out from the calendar icon when you want the first transfer to be made. Select how often you want this transfer to be made and how many total recurring transfers to make. Only key in the final transfer amount if this is to be different for the last transfer. The same transfer amount indicated in the earlier field will be transferred for each recurring instruction.
  12. Key in any details to appear on the beneficiary's statement and on your account statement as a reference for this transfer.
  13. Carefully check all the payment details – including the beneficiary details – as you won’t be able to correct them once you have confirmed the payment.
  14. Click on Transfer to proceed with your request.
  15. Generate a transaction code on your Secure Key and enter it when prompted
  16. Confirm your payment.

Cut-off times for making a payment overseas

Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for making a payment overseas will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.

Foreign Currency Payment Cut Off Times (New Zealand Time) Monday - Friday
Currency
Code
Cut Off Time
Australian Dollar
AUD
3.00 pm
Euro
EUR
3.00 pm
United States Dollar
USD
4.00 pm
Fijian Dollar
FJD
1.00 pm
Japanese Yen
JPY
1.00 pm
Indian Rupee
INR
3.00 pm
Thai Baht
THB
1.00 pm
Singapore Dollar
SGO
2.00 pm
Hong Kong Dollar
HKD
2.00 pm
Danish Kroner
DKK
2.00 pm
Norwegian Kroner
NOK
2.00 pm
Swedish Kroner 
SEK
2.00 pm
South African Rand
ZAR
2.00 pm
Canadian Dollar
CAD
2.00 pm
Swiss Franc
CHF
2.00 pm
Pound Sterling
GBP
3.00 pm
Philippines Pesos
PHP
2.00 pm
Chinese Yuan (aka Renminbi)
CNY
2.00 pm
Saudi Arabia Riyal
SAR
2.00 pm
South Pacific Francs
XPF
2.00 pm
Foreign Currency Payment Cut Off Times (New Zealand Time) Monday - Friday
Currency
Australian Dollar
Code
AUD
Cut Off Time
3.00 pm
Currency
Euro
Code
EUR
Cut Off Time
3.00 pm
Currency
United States Dollar
Code
USD
Cut Off Time
4.00 pm
Currency
Fijian Dollar
Code
FJD
Cut Off Time
1.00 pm
Currency
Japanese Yen
Code
JPY
Cut Off Time
1.00 pm
Currency
Indian Rupee
Code
INR
Cut Off Time
3.00 pm
Currency
Thai Baht
Code
THB
Cut Off Time
1.00 pm
Currency
Singapore Dollar
Code
SGO
Cut Off Time
2.00 pm
Currency
Hong Kong Dollar
Code
HKD
Cut Off Time
2.00 pm
Currency
Danish Kroner
Code
DKK
Cut Off Time
2.00 pm
Currency
Norwegian Kroner
Code
NOK
Cut Off Time
2.00 pm
Currency
Swedish Kroner 
Code
SEK
Cut Off Time
2.00 pm
Currency
South African Rand
Code
ZAR
Cut Off Time
2.00 pm
Currency
Canadian Dollar
Code
CAD
Cut Off Time
2.00 pm
Currency
Swiss Franc
Code
CHF
Cut Off Time
2.00 pm
Currency
Pound Sterling
Code
GBP
Cut Off Time
3.00 pm
Currency
Philippines Pesos
Code
PHP
Cut Off Time
2.00 pm
Currency
Chinese Yuan (aka Renminbi)
Code
CNY
Cut Off Time
2.00 pm
Currency
Saudi Arabia Riyal
Code
SAR
Cut Off Time
2.00 pm
Currency
South Pacific Francs
Code
XPF
Cut Off Time
2.00 pm

Bill payments

You are able to make bill payments to any merchants in your payee list within internet banking. You need to have set up your payees in the Add Payee function before making any bill payments.

If you have not previously requested a third-party transfer limit you will be unable to make payments to third parties via internet banking. To check your current internet banking transfer limits, select 'services' then 'change limit' from the internet banking menu. Please contact us at 0800 80 23 80 (from 6 am to 10 pm, seven days a week) or +64 9 918 8350 from overseas (international toll charges apply) to arrange an increase to your internet banking transfer limits.

Make a bill payment online

  1. Log on to internet banking.
  2. Select which account from the drop-down list you would like your bills to be deducted from.
  3. Select which merchant from your payee drop-down list you would like to pay to.
  4. Key in the local currency amount you want to pay to the merchant.
  5. Indicate when you want the payment to be made by clicking on the appropriate radio button.
    1. Pay now: for the payment to be made on the same day (provided you submit this before the cut-off time)
    2. Pay later: for the payment to be made on the future date you have keyed in or picked out from the calendar icon
    3. Set up recurring payment: for this payment to be made with your specified frequency. Key in or pick out from the calendar icon when you want the first payment to be made. Select how often you want this payment to be made and how many total recurring payments to make. Only key in the final payment amount if this is to be different for the last payment. The same payment amount indicated in the earlier field will be paid for each recurring payment.
  6. Key in any details to appear on your account statement as a reference for this payment.
  7. Click on Pay to proceed with your request.

Cut-off times for bill payment

Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for bill payment will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Monday to Friday
Value/Effected
Pay multiple bills
11.00 pm
Same day
Pay a bill
11.00 pm
Same day
Instructions submitted through internet banking need to be received by the below-listed cut-off times for processing on the same day. Instructions received after the relevant cut-off times for bill payment will be processed on the next working day. Functions not listed will not be affected by cut-off times and processed immediately by the system at any time of the day.
Function
Pay multiple bills
Monday to Friday
11.00 pm
Value/Effected
Same day
Function
Pay a bill
Monday to Friday
11.00 pm
Value/Effected
Same day