Call us

Reach us by phone.
Customers Within New Zealand
From overseas (international toll charges apply)
Hours of business
Premier customers
0800 02 80 88
+ 64 9 368 8557
24/7
Personal Banking customers
0800 80 23 80
+ 64 9 918 8350
6 a.m. to 10 p.m. 7 days a week
Corporate Banking customers
0508 443 924
+64 9 368 8880
Click here to read the hours of business
Reach us by phone.
Customers Premier customers
Within New Zealand
0800 02 80 88
From overseas (international toll charges apply)
+ 64 9 368 8557
Hours of business
24/7
Customers Personal Banking customers
Within New Zealand
0800 80 23 80
From overseas (international toll charges apply)
+ 64 9 918 8350
Hours of business
6 a.m. to 10 p.m. 7 days a week
Customers Corporate Banking customers
Within New Zealand
0508 443 924
From overseas (international toll charges apply)
+64 9 368 8880
Hours of business
Click here to read the hours of business

Get us to call you

Complete one of the forms below and we’ll get in touch with you shortly.
Enquiry type Forms
Home Loan enquiries
Click here to submit an Home Loan Online Enquiry
All other enquiries
Click here to submit all other enquiry
Complete one of the forms below and we’ll get in touch with you shortly.
Enquiry type Home Loan enquiries
Forms
Click here to submit an Home Loan Online Enquiry
Enquiry type All other enquiries
Forms
Click here to submit all other enquiry

Write to us

Reach us by post or email.
Approach
Address
Post
P. O. Box 5947, Wellesley Street, Auckland, New Zealand
Email
premier@hsbc.co.nz
Reach us by post or email.
Approach
Post
Address P. O. Box 5947, Wellesley Street, Auckland, New Zealand
Approach
Email
Address premier@hsbc.co.nz

Connect with us on Social Media

We're always looking for ways to improve our service, which is why we've created our own interactive profiles on Twitter and Facebook for customers to connect with us.

Available to HSBC and non HSBC customers, their purpose is to provide additional channels for you to contact HSBC for any banking query. We will respond to all genuine banking queries between 9 am and 5 pm (NZT), Monday to Friday, so if there's something you need to know, please send us a tweet or a post.

Please do not share any personal information or passwords directly on our Twitter or Facebook pages.

If we feel that your query requires a personal response, our Premier consultants will follow up with you offline. We will only ever ask for your name, e-mail address and contact number via email (help.nz@hsbc.co.nz), so please don't share any personal account information in your tweets or posts.

Find us on Facebook or Twitter.
Socal Media channel Link
Tweet us
Click here  to follow our Twitter page
Follow us
Click here  to follow our Facebook page
Find us on Facebook or Twitter.
Socal Media channel Tweet us
Link
Click here  to follow our Twitter page
Socal Media channel Follow us
Link
Click here  to follow our Facebook page

Visit us

Visit our flagship Premier branch on Level 7, HSBC House, 1 Queen Street, Auckland.

Once you’ve arrived at HSBC House, please head to the lift lobby and select Level 7 on the touch screen console. You will be prompted to the lift that will take you to Level 7.

We are open from 9 a.m. to 4:30 p.m. Monday to Friday, excluding weekends and public holidays.

Provide feedback

We are working hard to provide a positive experience for our customers and welcome any feedback and suggestions regarding our customer service and products. If you have had a poor experience, we want to hear about it and will provide a resolution as quickly as possible.

Also, if you have general feedback or have had a positive experience, we would love to hear about that too.

Would you like to know more about our complaints procedure?