Cookie Policy at HSBC

Understanding how and why we use cookies

We use cookies on our site (hsbc.co.nz) to create the most secure and effective website possible for our customers. Among other things, cookies allow you to log on to the HSBC New Zealand electronic channel, choose log in preferences, use tools on the website and provide relevant terms and conditions to ensure that you are only provided with products and services suitable to you. This Cookie Policy explains what cookies are, how we use them and what benefits they bring.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device. At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however the term where used is intended is to include these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org.

How cookies make our website easier to use

Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

How you can manage your cookies

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable ‘session’ cookies, although you will still be able to view our public website, you won’t be able to log on to hsbc.co.nz.

More information about how to disable cookies, visit allaboutcookies.org.

More about your privacy

To find out more about how HSBC protects your privacy when using our website, visit Privacy and security.

Frequently Asked Questions

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies pass on my personal information to others?

The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service.

Do cookies compromise my security when I’m logged on to Internet Banking?

The cookies we use are completely safe and secure. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Can cookies allow others access to my computer’s hard drive?

The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of internet banking.

What has changed, and how does this affect me?

We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring. These changes will not affect the way in which you currently use our website.

Do I need to accept cookies?

The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

Do HSBC Cookies contain my personal information?

Our cookies do not store personal information such as your name, address, telephone or email.

More information about cookies can be found on allaboutcookies.org.

Lists of our cookies

The following cookies are used on HSBC.

Essential cookies

These cookies are vital to us providing key features of our website, such as the ability to use online tools, log on securely and save your favourite articles.
Code name Description
ASP.NET_SessionId
This cookie assigns a unique ID to your session to connect it to the server and for other internal processes required throughout the course of the session.
HsbcCookiePolicy
This cookie is used to display our website’s cookie policy banner.
These cookies are vital to us providing key features of our website, such as the ability to use online tools, log on securely and save your favourite articles.
Code name ASP.NET_SessionId
Description This cookie assigns a unique ID to your session to connect it to the server and for other internal processes required throughout the course of the session.
Code name HsbcCookiePolicy
Description This cookie is used to display our website’s cookie policy banner.

Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.
Code name Description

HSBCSurveyLauncher_siteviews

HSBCSurveyLauncher_declined

HSBCSurveyLauncher_surveyed

HSBCSurveyLauncher_lastaction

 These cookies (local storage entries) are used to collect information about your activities (page views, number of declines, date when the pop-up showed, last action) with the survey pop-up window.
 utag_main
This cookie is used by our site to manage tags on each of our pages via the Tealium iQ Tag Management System. To find out more about Tealium, please visit https://tealium.com/products/tealium-iq-tag-management-system/. To read Tealium's privacy policy, please visit https://tealium.com/privacy/.
AMCV_###@AdobeOrg
adobemcvid
These cookies are used by our analytics software, Adobe Analytics, to identify a unique visitor. To find out more about Adobe Analytics, please visit https://www.adobe.com/data-analytics-cloud/analytics.html. To read Adobe’s privacy policy, please visit www.adobe.com/privacy/policy.html.
s_cc This cookie is used by Adobe Analytics. It is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True"). 
s_sq This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.
s_vi This cookie is used by Adobe Analytics to identify a unique visitor.
s_fid This cookie is used by Adobe Analytics to identify a unique visitor if the standard s_vi cookie is unavailable owing to third-party cookie restrictions.
mbox
mboxPC
mboxSession
These cookies are used by Adobe Target. They keep a number of values to manage how visitors experience Target campaigns.
demdex Adobe Audience Manager sets this cookie to assign a unique ID to a site visitor. The cookie helps Audience Manager to perform basic functions such as visitor identification, ID synchronization, segmentation, modelling and reporting.
dextp Adobe Audience Manager sets this cookie to record the last time it made a data synchronization call.
dstjs Adobe Audience Manager sets this cookie when there is an error sending data to a destination.
tms-ref This cookie is used to store the details of the website which referred a visitor to our site.
geoIP This cookie is used by Akamai to store the visitor’s location.
AWSELB This cookie is being used by our share analytics tool, which is provided by Investis Ltd. The cookie is used by AWS for traffic load balancing.
These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.
Code name

HSBCSurveyLauncher_siteviews

HSBCSurveyLauncher_declined

HSBCSurveyLauncher_surveyed

HSBCSurveyLauncher_lastaction

Description  These cookies (local storage entries) are used to collect information about your activities (page views, number of declines, date when the pop-up showed, last action) with the survey pop-up window.
Code name  utag_main
Description This cookie is used by our site to manage tags on each of our pages via the Tealium iQ Tag Management System. To find out more about Tealium, please visit https://tealium.com/products/tealium-iq-tag-management-system/. To read Tealium's privacy policy, please visit https://tealium.com/privacy/.
Code name AMCV_###@AdobeOrg
adobemcvid
Description These cookies are used by our analytics software, Adobe Analytics, to identify a unique visitor. To find out more about Adobe Analytics, please visit https://www.adobe.com/data-analytics-cloud/analytics.html. To read Adobe’s privacy policy, please visit www.adobe.com/privacy/policy.html.
Code name s_cc
Description This cookie is used by Adobe Analytics. It is set and read by the JavaScript code to determine if cookies are enabled (simply set to "True"). 
Code name s_sq
Description This cookie is used by Adobe Analytics. It is set and read by the JavaScript code when the ActivityMap functionality is enabled; it contains information about the previous link on this site that was clicked on by the user.
Code name s_vi
Description This cookie is used by Adobe Analytics to identify a unique visitor.
Code name s_fid
Description This cookie is used by Adobe Analytics to identify a unique visitor if the standard s_vi cookie is unavailable owing to third-party cookie restrictions.
Code name mbox
mboxPC
mboxSession
Description These cookies are used by Adobe Target. They keep a number of values to manage how visitors experience Target campaigns.
Code name demdex
Description Adobe Audience Manager sets this cookie to assign a unique ID to a site visitor. The cookie helps Audience Manager to perform basic functions such as visitor identification, ID synchronization, segmentation, modelling and reporting.
Code name dextp
Description Adobe Audience Manager sets this cookie to record the last time it made a data synchronization call.
Code name dstjs
Description Adobe Audience Manager sets this cookie when there is an error sending data to a destination.
Code name tms-ref
Description This cookie is used to store the details of the website which referred a visitor to our site.
Code name geoIP
Description This cookie is used by Akamai to store the visitor’s location.
Code name AWSELB
Description This cookie is being used by our share analytics tool, which is provided by Investis Ltd. The cookie is used by AWS for traffic load balancing.

Tailored content cookies

These cookies allow us to display content relevant to you and your interests, based on the way you have used our website previously.
Code name Description

BizoID-

UserMatchHistory

bcookie

bscookielidc

These cookies are used to optimise the range of advertising on LinkedIn. For more information about LinkedIn cookies, please visit https://www.linkedin.com/legal/cookie-table.
fr This is Facebook’s primary advertising cookie, which is used to deliver, measure, and improve the relevancy of ads. For more information about Facebook cookies, please visit https://www.facebook.com/policy/cookies/
mc A value of a third-party cookie set in the quantserve.com domain which is a domain managed by Quantcast.
d A value of a third-party cookie set in the quantserve.com domain. The value of this cookie is a compact encoding of the mc cookie’s membership in retargeting segments and information about third-party partners of Quantcast, such as advertising exchanges.
These cookies allow us to display content relevant to you and your interests, based on the way you have used our website previously.
Code name

BizoID-

UserMatchHistory

bcookie

bscookielidc

Description These cookies are used to optimise the range of advertising on LinkedIn. For more information about LinkedIn cookies, please visit https://www.linkedin.com/legal/cookie-table.
Code name fr
Description This is Facebook’s primary advertising cookie, which is used to deliver, measure, and improve the relevancy of ads. For more information about Facebook cookies, please visit https://www.facebook.com/policy/cookies/
Code name mc
Description A value of a third-party cookie set in the quantserve.com domain which is a domain managed by Quantcast.
Code name d
Description A value of a third-party cookie set in the quantserve.com domain. The value of this cookie is a compact encoding of the mc cookie’s membership in retargeting segments and information about third-party partners of Quantcast, such as advertising exchanges.