Internet Banking

1. Log on to HSBC internet banking by entering your user ID and password. The 'Activate your Secure Key' screen will then appear
   
2. There are three sets of numbers you will need to enter to activate your Secure Key:
   
   1. A 10-digit activation code which will be send to your mobile number recorded in file. Simply click on “Generate new code” to proceed. If your details are not correct, please contact us to update. 
   2. Find the 10-digit serial number printed on the sticker on the back of your Secure Key.
      
   3. The second number is a security code generated by your Secure Key. This six-digit, single-use security code is generated each time you press the button on your Secure Key.
3. Once all three sets of numbers are entered, click on the 'Activate Secure Key' button. The Activation acknowledgement screen will appear. Your Secure Key is now ready to use.

Your Secure Key will need to be used every time you log on to HSBC internet banking, and when completing certain transactions such as transfers to a third party or changing your personal details. The Secure Key is easy to use.

1. Enter your user ID and password into the logon screen
2. You will then need to enter a single-use security code from your Secure Key. Press the button on your Secure Key to generate this 6-digit code. Enter this code and click 'Continue'

You will be required to enter another security code for additional security when completing certain types of transactions through internet banking; transfers to third parties, bill payments and changing personal details. When prompted, simply generate a 6-digit code by pressing the button on your Secure Key.

If you lose or break your Secure Key, please contact us for a replacement. Once your order is received, we will send a replacement device by post.

If you have an urgent need for a replacement, you can collect one from our Auckland branch.

Overseas travel: If you are travelling overseas or within New Zealand, and need to access internet banking while away, remember to take your Secure Key with you. Your Secure Key has been designed to be robust and portable, so you can clip it on a key ring to take with you anywhere, anytime.

To get the best from your Secure Key, follow these guidelines:

• Keep it in a safe and secure place where it is unlikely to be lost or taken by others
• Keep it dry and safe from large temperature fluctuations
  
• Replace it when its battery runs low by contacting us, if the message 'BATT' appears on the screen of your Secure Key. This message means that you will require a replacement. Please note that there is no way for you to replace the battery. Tampering with the internal parts of your Secure Key will cause the device to malfunction

• Submerge it in water as this will cause malfunction. It was been designed to be water-resistant, but not waterproof
  
• Expose it to extreme temperatures by leaving it in areas with abnormally high or low temperatures (e.g. car, clothes dryer and sun)
• Drop it from great heights, step on it or otherwise physically stress the unit
  
• Tamper with it as it has several tamper-proof features. Opening the device, removing the battery or circuit board etc. will cause it to malfunction