To reset your username please call our 24/7 contact centre on 0800 02 80 88 (within New Zealand) or from overseas on +64 9 368 8557 (international toll charges apply).
If your card is lost, stolen or likely to be misused we provide 24-hour assistance.
Please contact us immediately on one of the below channels:
If you have lost or not received your Physical Secure Key, please contact us on the Online Banking Helpdesk and we'll send a replacement within approximately five working days.
To reset all logon on details please call our 24/7 contact centre on 0800 02 80 88 (within New Zealand) or from overseas on +64 9 368 8557 (international toll charges apply).
To reset your password please follow the prompts on the screen as shown below:
Step 1: Go to the HSBC Internet Banking Logon page and enter your username.
Step 2: Under the password field please click on “Forgotten your password.
Step 3: Enter your Security code
Step 4: Answer the security question.
Step 5: You will then be able to reset your password.
These HSBC Safeguard videos show how HSBC is dealing with Financial crime and how your support will go a long way to help us make banking safer.
Call us on 0800 028 088