We have provided examples of genuine HSBC text messages and a few examples of fraudulent ones to avoid
How to tell the difference between a text from HSBC and a fraudulent one
Things HSBC might send you
If you have Global relationships with HSBC, we may send you a text message to confirm whether a card transaction has actually been made by you or to ask you to contact us regarding activity on your account, like a large bill payment.
But you need to be aware that fraudsters also send out text messages pretending to be us.
HSBC New Zealand currently issues 3 types of text messages to our customers.
Here is an example of what HSBC New Zealand might send you:
We've temporarily blocked your mastercard as we've spotted an unusual transaction. Please contact HSBC 24/7 on 0800 028088 or +64 99188350 (charges may apply)
Hello, this is a one-time activation code for HSBC Secure Key activation. Please don’t share it with anyone. XXXXXXXXXX If you didn’t ask for this, please contact us immediately.
From HSBC NZ: XXXXXX Use this Passcode to complete your online purchase with (Merchant Name). Didn’t request this transaction? Call +64 9 368 8557
Here are some examples of what other HSBC groups might send you:
Any links in these messages will take you to a spoof website that may look like one of ours and will ask for your full login details. Please do not click on the link. The phone numbers quoted belong to Fraudsters and they will answer the phone like HSBC. Fraudsters can mimic our genuine message tags so that their messages appear in the same text conversation as a genuine message you’ve received previously.
These HSBC Safeguard videos show how HSBC is dealing with Financial crime and how your support will go a long way to help us make banking safer.