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Woman working from home with family in the living room;image used for HSBC New Zealand COVID-19 Guidance page

COVID-19 Support

HSBC New Zealand will continue to provide support for impacted customers.

We're here to help

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If you are an HSBC customer facing potential hardship as a result of COVID-19, we have solutions that may be able to help.

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We’re here for you. Find out how you may manage your banking from the comfort of your own home.

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Please note that there has been a significant increase in fraud globally during the COVID-19 outbreak. Please take extra care, especially when transacting online.

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download PDF to check the increased limit for contactless payment This link will open in a new window

Your contactless card transaction limit has been increased to $200 to protect you against COVID-19.

Contact us

For assistance with your questions or concerns, please contact us via the options available.

Further support and information

We also encourage you to investigate the financial support being provided by the New Zealand Government in response to COVID-19, as summarised below.

Government financial support

In response to COVID-19 the Government is acting to support the economy with a multi-billion dollar support package which includes:

  • A wage subsidy scheme
  • Business cash flow and tax measures
  • Leave and self-isolation support
  • Help with essential costs

For more information, please visit the Unite Against COVID-19 New Zealand Government website.

If you’re not sure what assistance may be available, or don’t know who to contact for help, please call the free government helpline on 0800 779 997 or on 0800 22 66 57 (8am–1am, 7 days a week).