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Tweet us. We are here to assist.

The Hongkong and Shanghai Banking Corporation Limited, incorporated in the Hong Kong SAR and acting through its New Zealand branch ("HSBC") operates / in future may operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for New Zealand customers and designed for use in the New Zealand. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.

HSBC is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves, their products or services, or any information posted on them by third parties or other users. The terms of use and policies of the social media sites used by HSBC (e.g. Twitter, Facebook) also apply to your use of HSBC's channels and pages, and you should ensure that you follow these terms of use and policies as well as those of HSBC.

HSBC doesn't give investment, tax or other professional advice via social media sites. You should always seek independent advice before making such decisions. Staff at our offices and in our Contact Centre can provide you with information in relation to HSBC products.

When you engage with HSBC via social media your personal data may be stored on that social media site's servers, which are outside the control of HSBC. For further information about how we use your personal data, please see our Privacy Policy. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss customers' products or financial arrangements. HSBC will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels.

You are permitted to share and comment on content that we post to our social media sites, provided that you do not alter it and that you cite us as the source of that content. All content that we post on our social media sites is the copyright of HSBC and any HSBC trademarks, logos or designs are HSBC intellectual property.

HSBC regularly updates and monitors our social media accounts and welcomes feedback and ideas submitted via these channels. HSBC endeavors to join the conversation whenever possible, however cannot guarantee to read or reply to all messages sent to official HSBC social media accounts. We will work hard to remove any content that is defamatory, offensive or otherwise in breach of HSBC's rules. However, we are not legally responsible for any content posted by third parties.

Emerging themes and helpful suggestions are passed to the relevant departments within HSBC for consideration, but no guarantee is made that any proposals will be acted upon.


HSBC operates the following official Twitter stream in New Zealand -



HSBC operates the following official Facebook stream in New Zealand -

If the HSBC streams above follow another user, or if any content posted by HSBC refer to any specific third party products or services, then this does not imply endorsement of any kind.