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Tweet us. We are here to assist.

We'd love to interact and hear from you on Twitter and Facebook . If you have any customer service enquiries, please tweet us : @HSBC_NZ , or write a post on

Kindly remember to follow these simple rules; else we will be forced to delete your tweet/post. Do not post or upload any content:

  • that is, or might be considered to be foul, abusive, defamatory, offensive, insulting or obscene
  • that is illegal or likely to breach any laws or regulations
  • to harass, distress or inconvenience any person
  • that may infringe the rights of any person
  • that breaches any intellectual property rights
  • that is, or is likely to be considered to be offensive to any religion or is against public morals
  • that is, or may be confidential, deceptive, misleading or fraudulent
  • which promotes any other brands or third party products
  • that contains personal information like your name, address, date of birth or account details

You also agree not to:

  • copy, download or otherwise use any content contained in this website without our permission; or
  • access any administrator areas or other features of this site without authorisation

Individuals breaking any of these rules may have their access to HSBC Social Media channels suspended or terminated.

In addition, please note:

We do not use any automation tools to post content. We update and monitor our Twitter and Facebook accounts from Monday to Friday, 9am - 5pm (NZT).

We welcome feedback and ideas from all our followers and endeavour to join the conversation where possible. However, please note that we might not be able to reply to all the messages we receive via Social Media and in the event that your tweet/post is not responded to, please do not hesitate to get in touch with us through our regular banking channels.

All replies/comments and direct messages are read and any emerging themes or helpful suggestions are passed to the relevant department at HSBC.

Please do not share any personal information like your name, address, date of birth, bank account number etc. on social media channels. Sharing any such information will be at your own risk. HSBC will never ask you to post any personal information via social media.

We do not automatically follow back new followers. Being followed back does not imply endorsement of any kind from HSBC.

We at HSBC  reserve the right to remove any content that violates our terms and conditions. We are not legally responsible for any content that may be posted or uploaded by third parties.

Please note, your tweets/posts may be stored on Twitter's or Facebook's servers. Please see our Privacy Policy on how we use your personal information.