Lost Your Details?

To reset your username please call our 24/7 contact centre on 0800 02 80 88 (within New Zealand) or from overseas on +64 9 368 8557 (international toll charges apply).

If your card is lost, stolen or likely to be misused we provide 24-hour assistance.

Please contact us immediately on one of the below channels:

• Log on to online banking and send us a secure internet banking message
• Contact your Premier Relationship Manager
• Call our 24/7 contact centre on 0800 02 80 88 (within New Zealand) or from overseas on +64 9 368 8557 (international toll charges apply).

If you have lost or not received your Physical Secure Key, please contact us on the Online Banking Helpdesk and we'll send a replacement within approximately five working days.

To reset all logon on details please call our 24/7 contact centre on 0800 02 80 88 (within New Zealand) or from overseas on +64 9 368 8557 (international toll charges apply).

To reset your password please follow the prompts on the screen as shown below:

Step 1: Go to the HSBC Internet Banking Logon page and enter your username.

Step 2: Under the password field please click on “Forgotten your password.

Step 3: Enter your Security code

Step 4: Answer the security question.

Step 4: Answer the security question.

Step 5: You will then be able to reset your password.