Alt+A to show this section, Tab to navigate forward, Shift+Tab key to navigate backward, Enter to access link, and Esc to reset

Contact Retail Banking and Wealth Management

We welcome feedback and suggestions on any aspect of banking with HSBC. Please complete our short form to provide feedback.

contact us
  • Visit us : HSBC is pleased to announce the opening of our new flagship Premier branch on Level 7, HSBC House, 1 Queen Street, Auckland. Once you’ve arrived at HSBC House, please head to the lift lobby and select Level 7 on the touch screen console. You will be prompted to the lift that will take you to Level 7.
  • Call us : Premier customers call us 24/7 on 0800 02 80 88 0800 02 80 88 (within New Zealand) or +64 9 368 8557 +64 9 368 8557 from overseas (international toll charges apply)
    All other customers call us 24/7 on 0800 80 23 80 0800 80 23 80 or +64 9 918 8350 +64 9 918 8350 from overseas (international toll charges apply)
  • E-mail us :
  • Request a call back : Complete our short form and we will get back to you within two business days
  • Mail us at : PO BOX 5947, Wellesley Street, Auckland, 1141, New Zealand
  • TwitterTweet us on @HSBC_NZ or follow us on Facebook. Please visit our Social Media Community Page for terms of use.
Auckland Wellington
PO Box 5947, Wellesley Street, Auckland, New Zealand PO Box 23048 , Wellington 6140 , New Zealand

Business hours: 9 am to 4.30 pm, Monday to Friday

HSBC has 24hr CCTV Surveillance operating in and around all of their buildings within New Zealand. If you require any information in relation to this CCTV System please contact our HSBC Security Team on +64 9 368 8527 +64 9 368 8527 during business hours. A disclosure application form is required in support of any CCTV footage disclosure.

Go green with

Once your account is open, all you need to do is register for internet banking, log on and choose e-Statements as your statement option.

To contact our Corporate Banking team, click here.