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Tweet us. We are here to assist.

We're always looking for ways to improve our service, which is why we've created our own interactive profiles on Twitter and Facebook for customers to connect with us.

Available to HSBC and non HSBC customers, their purpose is to provide additional channels for you to contact HSBC for any banking query. We will respond to all genuine banking queries between 9 am and 5 pm (NZT), Monday to Friday, so if there's something you need to know, please send us a tweet or a post.

Please do not share any personal information or passwords directly on our Twitter or Facebook pages.

If we feel that your query requires a personal response, our Premier consultants will follow up with you offline. We will only ever ask for your name, e-mail address and contact number via email (help.nz@hsbc.co.nz), so please don't share any personal account information in your tweets or posts.