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Caring for your Online Security Device

Caring for your Online Security Device

Your Online Security Device (OSD) is a portable way for you to ensure your security when using HSBC internet banking.  To get the best from the device, follow these helpful guidelines:

DO

Online Security Device
  • Keep it in a safe and secure place where it is unlikely to be lost or taken by others
  • Keep it dry and safe from large temperature fluctuations
  • Personalise it as you would a key or other security object. Attaching stickers, key chains and different coloured chords is fine, as long as the decoration does not give out information that would allow someone to identify the OSD specifically with you (name and address, for example)
  • Replace it when its battery runs low by calling HSBC's 24-hour Direct Financial Services hotline if the message 'BATT' appears on the LCD screen of your OSD. This message means that you will require a replacement, and you cannot do any online banking without it. Please note that there is no way for you to replace the battery. Tampering with the internal parts of your OSD will cause the device to malfunction

DO NOT

  • Submerge it in water as this will cause malfunction. It was been designed to be water-resistant, but not waterproof
  • Expose it to extreme temperatures by leaving it in areas with abnormally high or low temperatures (eg car, clothes dryer and sun) as this may damage the plastic shell and cause problems with the device itself
  • Drop it from great heights, step on it or otherwise physically stress the unit. It is designed to tolerate the normal day-to-day stress levels associated with daily handling
  • Tamper with it as it has several tamper-proof features. Opening the device, removing the battery or circuit board etc will cause it to malfunction

How to activate and use your OSD

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Some helpful points about the ongoing care of your OSD

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Some frequently asked questions about your OSD

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