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Frequently asked questions of home loans

Frequently asked questions - home loans

Click on any of the questions below to access the frequently asked questions.



Useful information

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your home loan.

What if I am a non-resident? Can I get an HSBC home loan?

Yes, HSBC does provide loans for customers who live overseas. Conditions apply. Call us at 0800 028 088 or +64 9 9188350 from overseas.




What loan is best for me?

Use our comparison tool to help you select the right loan for you. If you need further help, request a callback and one of our dedicated relationship managers will call you back at a time that suits you. They will be able to guide you through your options.




How much can I borrow?

This will be determined by your income, your capacity to repay the loan and the property type. Find out more.




What is the minimum amount that HSBC will lend?

HSBC will only provide lending to new customers if they meet the HSBC Premier qualifying criteria.

Existing HSBC Premier customers can apply for home loan values of any amount, although other home lending criteria may still need to be met.




Normally, how long does the whole process take?

Please view the section in our how to apply checklist about how long things take. Timings are indicative only.




Do I need an HSBC bank account to service my HSBC home loan?

Yes, you need to open an HSBC account to make repayments on your HSBC home loan.




Find out our latest home loan interest rates

Find out our latest interest rates for home loan.

The Interest rates expressed as annual rates.




What are the associated fees and charges?

Please view our Retail Banking and Wealth Management fees and charges guide for more information on fees associated with an HSBC home loan.




What if I go overseas? Can I keep my home loan?

Yes, you can keep your HSBC home loan even if you move overseas, provided that you maintain sufficient funds in your HSBC bank account for the loan repayments to be recovered regularly. Also, let your HSBC Premier relationship manager know about your move so that they have your overseas address and contact details, and can arrange to update our systems with the same. Your relationship manager may also be able to assist you with your banking requirements in the country that you are moving to.




Who can I call if I have a question about my home loan?

Please call us at 0800 028 088 or +64 9 9188350 from overseas, 24 hours a day, 7 days a week, or request a callback from your dedicated relationship manager.




What are the repayment terms for paying off an HSBC home loan?

You can find out what our repayment terms are for all loans here.




What do I need to know about early repayment of a fixed rate loan?

You may want to repay your fixed rate loan with HSBC in part or full. If you pay before the end of the fixed rate period, a prepayment loss recovery may become payable by you. For more information, click here.




How do I apply?

To find out more information on how you can apply for a HSBC home loan, please click here.




How do I find out if I am eligible for a home loan?

You may be able to borrow up to 85 per cent of the value of your owner-occupied property, provided that other home lending criteria are met such as the HSBC Premier qualifying criteria.

Existing HSBC Premier customers can apply for home loan values of any amount, although other home lending criteria may still need to be met.

To find out more, please call us at 0800 80 23 80, 24 hours a day, 7 days a week, or request a callback from your dedicated relationship manager.




How much can I borrow for a residential property?

Depending on how much you have saved and provided that you meet the HSBC Premier qualifying criteria, we could lend the following:

  • Up to 80 per cent of the value of the property for a residential property
  • If the property is owner-occupied, it may be possible to borrow up to 85 per cent subject to credit criteria. Please contact us to discuss further

Existing HSBC Premier customers can apply for home loan values of any amount, although other home lending criteria may still need to be met.




In times of financial or loan repayment difficulties due to unforeseen hardship, how can HSBC help?

We recognise that from time to time our customer’s financial situation may change due to unforeseen circumstances, such as illness, injury, job loss, relationship break up, or other reasonable cause.

If you think you’ll be unable to make your repayments to us in the near future, or have already missed a payment, please contact us as soon as possible. Contacting us early means we can discuss your specific circumstances and develop a plan to assist you. Find out more




What to do I need to know to make an informed decision?

To help you make an informed decision about a home loan, you should carefully consider the key risks and characteristics of the specific home loan product as such:

  • The term of the home loan agreement;
  • Whether any establishment fees or other mandatory fees are payable when you enter into the agreement.  Please see our Retail Banking and Wealth Management fees and charges guide for more information on fees associated with an HSBC home loan;
  • Whether the interest rate is variable.  HSBC has the power to unilaterally change the variable interest rates;
  • What repayments will be required;
  • Prepayment fees that may be payable under a fixed-rate agreement if you repay some or all of the home loan early;
  • The fact that any secured property is at risk if you default or do not make the repayments;
  • Default interest and the amount of any default fee payable.  Please see our Retail Banking and Wealth Management fees and charges guide for more information on fees associated with an HSBC home loan;
  • Your right to cancel a home loan agreement (within a specified period) if you choose not to proceed.

Think carefully before securing other debts against your home.  Your home may be repossessed if you do not keep up repayments on your home loan.




Do I need independent legal advice?

HSBC recommends customers seek independent legal advice from a lawyer to help you understand your obligations in relation to a home loan.

What do I need to know as a Guarantor to make an informed decision?

As a guarantor, you should be aware:

  • That by giving a guarantee, you will be liable as well as, or instead of, the borrower;
  • That you will be liable for the full amount of the borrower’s liabilities under the home loan agreement and other costs (unless HSBC has agreed to limit your liability); and
  • Of the key features of the home loan agreement




Do I need independent legal advice as a Guarantor?

HSBC generally require a guarantor to seek independent legal advice where your own home will be available as security under a home loan to the HSBC for lending to a separate borrower.  This means that your lawyer, as a guarantor, should be independent from the lawyer who is advising the borrower.

It is recommended that you seek legal advice or advice from organisations that provide information about consumer rights before giving the guarantee.  This is to help you make an informed decision about your obligations as a guarantor.

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