Internet Banking

Internet banking lets you manage your money the easy way

Internet Banking gives you control and flexibility over the way you manage your money and protects you with a high level of security with our Online Security Device.

When you register for Internet Banking you will automatically receive eStatements, the environmentally friendly and secure way to control the information you receive about your accounts. Should you wish to receive paper statements you can select this option within your Personal Internet Banking login, under the eStatement menu links.

Find out how to register for Internet Banking.

• view your balances and recent account activity night and day
• move money between your accounts
• set up recurring or one off transfers to any of your own bank accounts or someone elses account in New Zealand fee free
• choose how you wish to receive your statements - online or by post
• arrange overseas transfers *
• arrange automatic payments
• pay bills using Bill Payment fee free
• change your personal details (eg if you move house)
• stop cheques, order a new cheque book, contact HSBC and request historical statements
• open a new term deposit and change maturity instructions
• check loan balances and draw down funds

* International transfers will incur a fee. To find out more please refer to our Retail Banking and Wealth Management Fees and Charges

Want to know more?

Take a look at our demo.

New Customers

The fastest way to register for Internet Banking if you are not a current HSBC customer is to open an Online Savings Account.

Existing HSBC customers

To get started and keep your PC secure you need the following:

• an Online Security Device, plus
• a Personal Banking Number (PBN) and a Personal Identification Number (PIN)

To have an Online Security Device and Personal Banking Number (PBN) plus Personal Identification Number (PIN) sent to you, download and complete this form and post it to

• PO Box 5947, Wellesley Street, Auckland or fax it to 0800 80 30 80 and we will send them to you.

When you have received your Online Security Device, and your 2 personal ID numbers (either your Personal Identification Number and Personal Banking Number, OR your ATM card number and your ATM PIN), you'll be able to register online. This takes less than 5 minutes. (If you need to come back and do this later, just visit www.hsbc.co.nz and select 'register for Internet Banking' at the top right of the homepage)

If you need any help or have questions relating to our Internet Banking service, view our FAQs or call us on: 0800 80 23 80.