HSBC Credit Cards from American Express FAQ

• What happens after I submit my application?
• How long will it take to process my application?
• Is there an annual Card Fee for the HSBC Gold or Platinum Credit Card from American Express?
• What is a Supplementary Card?
• What is an Additional Card?
• How much does it cost to join the rewards programme?
• How do I redeem Membership Rewards points?
• Do my points expire if I don't use them?
• What is the fastest way to earn points?
• How do I access my American Express account online?
• If I have any questions about my HSBC Credit Card from American Express, who should I contact?

What happens after I submit my application?

Your application will be assessed by American Express, and if you qualify for the Card, you will be mailed a welcome pack, with all the relevant information you need to operate the Card. Your Card will also be mailed to you at this time. If for some reason American Express decline your application, they will write to you and advise you of this.

How long will it take to process my application?

From the time we receive your application form it will take about 10 business days before you receive your Card, assuming the application is complete and in order. If your application is missing any important information, this could delay the application.

Is there an Annual Fee for the HSBC Gold and Platinum Credit Card from American Express?

Yes. The fee for the HSBC Gold Credit Card from American Express is $50 per annum (reduced from $90 per annum); and the fee for the HSBC Platinum Credit Card from American Express is $250 per annum (reduced from $325 per annum).

What is a Supplementary Card?

Supplementary Cards allow you to extend the benefits of your Credit Card to people close to you, such as your partner, children (over 18 years of age) or parents. A Supplementary Card carries the individual's name, but charges will be billed to your Card Account under that name. Membership Rewards points earned with a Supplementary Card will be credited to you.

What is an Additional Card?

An Additional Card can help make managing your expenses a breeze. For example, use your main Card for personal purchasing and your Additional Card for household expenditure. At the end of the month, your expenditure is separated for quick reconciliation.

How much does it cost to join the Rewards Programme?

The American Express Membership Rewards® Programme is complimentary for HSBC Gold and Platinum Credit Cards from American Express members. Enrolment in Membership Rewards earns you one point for every $1 spent on your HSBC Gold Credit Card from American Express and two points for every $1 spent on your HSBC Platinum Credit Card from American Express.

How do I redeem Membership Rewards points?

Redeeming Membership Rewards points is easy. Redeem for merchandise rewards and shopping vouchers by logging on to www.americanexpress.co.nz/rewards or calling 0800 44 22 08 (option 1). To book travel using points, call 0800 44 22 08 (option 2) or visit your local Harvey World Travel store.

Do my points expire if I don't use them?

Membership Rewards points never expire as long as your account is current and in good standing.

What is the fastest way to earn points?

The fastest way is to put all expenses on your HSBC Credit Card from American Express like regular bills, air tickets, groceries, petrol and entertainment.

How do I access my American Express account online?

You can register for American Express online services on their website www.americanexpress.co.nz.

If I have any questions about my HSBC Credit Card from American Express, who should I contact?

If you have an HSBC Platinum Credit Card from American Express call American Express on 0800 888 025 (lines are open 24/7)
If you have an HSBC Gold Card from American Express, call American Express on 0800 656 660 (between 8am and 6pm),
or write to American Express, PO Box 4005, Shortland Street, Auckland, 1140.